Senior IT Service Manager

 (m/w/d)

 (m/f/d)

Kennziffer: 
Reference number: 
5493
Einsatzort: 
Location: 
Ismaning
Beschäftigungsart: 
Type of employment: 
Vollzeit
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In cooperation with the subsidiary of the largest insurance group in Asia and part of the Toyota Group, Aioi Nissay Dowa Insurance Company of Europe SE, we are looking for a Senior IT Service Manager (m/f/d) at the Munich location.
Aioi is a market leader in customer satisfaction as well as customer loyalty and inspires as a pioneer of automotive captive insurers with innovative technologies such as telematics and an international field of activity.

Aufgaben

Your tasks

  • You drive the IT process optimization as well as the improvement of the ITSM tool TOPdesk according to the principles of ITIL
  • You are responsible for the implementation of regular review cycles and for ensuring and optimizing quality assurance in the IT department
  • You design and lead process trainings for internal and external IT colleagues of Group IT
  • You maintain the IT service catalog with a view to practical implementation in the operations team and act as a cross-departmental contact for IT Service Management

Profil

Your profile

  • Completed studies in (business) informatics or comparable professional training with corresponding professional experience
  • Successful ITIL certification at Practitioner level accompanied by practical know-how in the use of ITIL frameworks
  • Profound knowledge in modeling and designing IT processes (e.g. with UML, BPMN) as well as in handling ITSM tools (e.g. TOPdesk)
  • You identify yourself as an independent communication talent with a strong "get it done" mentality and have fluent English skills

Benefits

Your Benefits

  • An excellent work-life balance thanks to 34 days of vacation, flexible working hours as well as a flexible home office option
  • An attractive salary package including a job ticket, monthly travel allowance, a company pension plan and Christmas bonus
  • An employer who cares about your well-being with the help of a pme family service, company health management and supplementary health insurance
  • A company that has been recognized by Kununu as a Top Employer and Open Company, among others, with an excellent working environment
Did we arouse your interest? Then feel free to apply via email to kristin.zimmermann@paltron.com or simply call +49 151 688 276 44.
By working directly with the decision-makers, we guarantee you a fast, transparent and customized process. We are looking forward to getting to know you!
JETZT BEWERBENapply now!

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