Teamlead IT Service Desk



Reference number: 
Type of employment: 
Together with our partner, EGON OLDENDORFF Management GmbH, we are looking for a Teamlead Service Desk (m/f/d) for our location in Lübeck or Hamburg.

EGON OLDENDORFF is the global market leader in bulk cargo transportation, with an impressive fleet of over 700 vessels and 4500 employees worldwide. The company is now on an exciting journey to modernize and realign its technical department to become even more innovative and flexible.

EGON OLDENDORFF provides housing for the first few months as well as relocation assistance, including administrative services with the authorities, language courses, and public transportation tickets. The company language is English.


Your tasks

  • You will be responsible for the leadership and continuous development of a team of at least 12 employees at different locations
  • You will be responsible for the comprehensive further development of the cloud-based IT service management solution for more than 1000 users worldwide as part of a project at Egon Oldendorff
  • You will play a key role in leveraging the potential of Freshservice's solution and lead the implementation of new modules such as lifecycle management, IT asset management, and AI-supported service management
  • You act as a point of contact for complex IT issues and provide technical support and assistance and ensure high quality of IT service management
  • You work closely with other departments in the company and look forward to expanding your network internationally


Your profile

  • You have several years of experience in leading IT teams and can effectively coach and motivate them
  • You have extensive technical knowledge and experience in IT support and customer service, including experience with common operating systems, network and hardware systems, databases, and IT service management tools
  • You have solid knowledge of ITIL methodology and processes to continuously improve the service quality and efficiency of the IT support team
  • You have excellent communication skills, and can effectively communicate your expertise to other team members and departments within the company


Your Benefits

  • An international and multicultural working environment awaits you
  • Great development opportunities: professional and interdisciplinary training opportunities
  • Too far away? No problem! Relocation support, company bicycle or job ticket for public transport are offered
  • Social support as well: subsidy for daycare/childcare for your little ones and gym to keep healthy, health management and company pension plan
Become part of the team and apply now by e-mail! Your contact person is Gerrit Walter ( We look forward to hearing from you!

By working directly with the decision makers, we guarantee you a fast, clear and customized process!


Contact Person